ARTICLE 1. QUIZ ROOM

ARTICLE 2. PURPOSE

1. 2.4 The General Terms and Conditions are available on the Site and in all Quizz Room establishments; subject to any special conditions applicable to a specific type of Service, specified separately and prior to the conclusion of any Contract, the General Terms and Conditions apply to the exclusion of all other conditions.
2. 2.3 The purpose of these General Terms and Conditions of Sale (the "General Terms and Conditions" or "GTC") is to define the rights and obligations of the Purchaser and Quizz Room under the Contracts:
   
   a. these General Terms and Conditions may be modified at any time by Quizz Room;
   b. they are applicable as soon as they are posted online, but any modifications will not apply to transactions already in progress when these modifications are posted online;
   c. the GTC were last revised on October 25, 2024.
   

ARTICLE 3. PRE-CONTRACTUAL INFORMATION

1. 3.5 Prior to the immediate purchase or the placing of the order and the conclusion of the contract, the present general terms and conditions of sale are communicated to the Buyer.
2. 3.6 The Buyer acknowledges that, prior to placing an order and entering into a contract, he/she has been provided, in a legible and comprehensible manner, with the General Terms and Conditions and all the information listed in article L. 221-5 of the French Consumer Code.
3. 3.7 The following information is provided in a clear and comprehensible manner:
   - the essential characteristics of the services and products (if these are offered for sale in this center)
   - the prices of the services, products (if these are offered for sale in this center) and ancillary costs or, where applicable, the method of calculation;
   - in the absence of immediate performance of the contract, the date or time by which the seller undertakes to deliver the product or perform the service, whatever its price;
   - information concerning the seller's identity, i.e. its name or corporate name, the geographical address of its place of business and, if different, that of its registered office, its telephone number and e-mail address, as well as information concerning its activities;
   - information on legal and contractual warranties and how they may be exercised;
   - the functionalities of digital content and, where applicable, its interoperability;
   - the possibility of resorting to conventional mediation in the event of a dispute;
   - the terms of payment, delivery and performance of the contract, as well as the arrangements made by QUIZZ ROOM for handling complaints;
   - in the event of a sale, the existence and terms of exercise of the legal warranty of conformity provided for in articles L. 217-1 et seq. of the French Consumer Code, the warranty against hidden defects provided for in articles 1641 et seq. of the French Civil Code, and, where applicable, the commercial warranty and after-sales service referred to respectively in articles L. 217-15 and L. 217-17 of the French Consumer Code;
   - the duration of the contract, in the case of a fixed-term contract, or the conditions of its termination in the case of an open-ended contract;
   - where applicable, any relevant interoperability of the digital content with certain hardware or software of which Quizz Room is or ought reasonably to be aware.
4. 3.8 The Buyer declares that he has read and accepted these terms and conditions of sale before making an immediate purchase or placing an order: they are enforceable against him in accordance with the terms of article 1119 of the French Civil Code.

ARTICLE 4. PUBLICATION OF NOTICES

1. 4.9 For a period not exceeding twenty-four (24) months, Quizz Room may publish on its site excerpts of reviews submitted by consumers without compensation and collected through one or more third parties who do not verify them. These reviews are not contractual in nature.

ARTICLE 5. PRODUCTS AND SERVICES OFFERED BY QUIZZ ROOM

1. 5.10 At the times available for reservation and depending on the number of Participants indicated by the Buyer, Quizz Room offers for sale Services for the reservation and provision of one or more Rooms including the ability to use a question and answer game whose characteristics are as follows:
   - audiovisual communication of questions to Participants;
   - provision of a beeper enabling Participants to answer questions individually or collectively;
   - automatic scoring of each Participant's points;
   - multiple game mechanics belonging to Quizz Room and which may be modified over time.
   
   5.11 Use of the Leisure Room facilities is subject to the presence of at least three (3) Participants, but not more than eighteen (18).
   
   5.12 In addition to reserving and providing Rooms, Quizz Room can provide a personalization service of ten (10) questions called "Personalized Questions":
   
   a. ordering the Personalized Questions service enables the Buyer to enter, in a dedicated online space on the Site, all the questions he/she wishes to submit to the Participants as part of his/her Order;
   b. the Buyer must enter the said questions in the dedicated space referred to in the preceding paragraph no later than the day before the reserved Room(s) is (are) made available;
   c. On the occasion of the provision of the services ordered, Quizz Room reproduces and distributes, without any verification of content for which the Buyer is solely responsible, the content of the questions as provided by the Buyer or the Participants;
   d. Quizz Room declines all responsibility for the terms of the Personalized Questions broadcast in the Room and it is the sole responsibility of the Buyer to ensure their lawfulness.
   
   5.13 At the express request of the Purchaser and prior to the conclusion of any Contract, the Purchaser may contact Quizz Room to order the provision of additional personalized services, which will be the subject of an estimate issued by Quizz Room.
   
   5.14 For the purpose of performing the Services, the score obtained by each Participant at the end of his or her participation in the Quizzes will be retained by Quizz Room.
   
   5.15 Incidentally, Quizz Room offers for sale, within the limits of available stocks, various products whose nature and characteristics are set out on the Site. The products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation. Product photographs are not contractual.

ARTICLE 6. PRICES OF PRODUCTS AND SERVICES

ARTICLE 7, ORDERING PRODUCTS AND SERVICES

1. 7.22 Orders are placed online, from the catalog of Products and Services published on the Site, using an online ordering process made available to the Buyer via the Site, subject to availability.
2. 7.23 With regard to Services, after clicking on the "Book" tab, the Buyer selects the desired date and time of reservation, the number of Participants, the duration of the reservation and, if applicable, the type of quiz he/she intends to use, the reason for coming and the reservation of a post-quiz rest area, as well as other additional services and Products from a list proposed to him/her; once he/she has made his/her choices, the Buyer clicks on the "Add to Cart" tab.
3. 7.24 As regards Products, the Buyer selects one or more of them and their possible options, which he places in a virtual basket, within the limit of available stocks.
4. 7.25 The Buyer identifies himself to Quizz Room by indicating his first name, last name, e-mail, telephone number and address. QUIZZ ROOM informs the Buyer that he/she has the right to register on an opposition list to telephone canvassing, accessible via the following link: https://www.bloctel.gouv.fr/
   
   7.26 After having indicated whether or not he/she benefits from a possible discount code, selected his/her method of payment, consulted the summary of his/her Order as well as the General Terms and Conditions and the Privacy Policy, which he/she accepts by clicking where indicated, the Buyer validates his/her Order;
5. a. any validation of the Order by the Buyer implies acceptance of the price and characteristics of the Products and Services selected, so that any dispute on these points will only arise in the context of the possible implementation of the guarantees set out below;
   b. any validation of the Order by the Buyer implies irrevocable acceptance of these General Terms and Conditions by the Buyer;
6. 7.27 The Buyer pays for his Order and, within four (4) hours of payment, receives an e-mail from Quizz Room confirming or denying his Order; denial is an exceptional case.
7. 7.28 The sale is considered final after:
   
   a. sending to the Buyer, by e-mail from Quizz Room, a confirmation of the Order;
   b. receipt of the full price or, where appropriate, a deposit by Quizz Room which retains the right to suspend or refuse the Order of the Buyer in the event that the debit has not been possible
   
   7.29 For any question relating to the monitoring of his Order, the Buyer should contact the Seller directly.

ARTICLE 8. TERMS OF PAYMENT FOR SERVICES ORDERED

ARTICLE 9. PROOF OF TRANSACTIONS

1. 9.33 The provision online by the Buyer, of his credit card number and the final validation of the order will be proof of the agreement of the Buyer on:
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   a. the payability of the sums due under his Order;
   b. all operations that he has performed on the Site.
   
   9.34 However, in case of fraudulent use of his credit card, the Buyer is invited, upon the observation of such use to contact Customer Service Quizz Room.
2. 9.35 In addition, the computerized registers, stored in the computer systems of Quizz Room and its partners in reasonable conditions of security, will be considered proof of communications, orders and payments between the parties. 
3. 9.36 Purchase orders are archived on a reliable and durable medium that can be produced as proof. 

ARTICLE 10. ACCESS TO ROOMS

1. 10.37 Access to the Rooms reserved by the Buyer is subject to prior payment of the full price of the Services and Products.
2. 10.38 Access to the Rooms is forbidden to Participants under fifteen (15) years of age, unaccompanied by at least one adult who may or may not be a Participant.
3. 10.39 The late arrival of one or more Participants has no effect on the time and duration of the Rooms reserved: they cannot be shifted or extended beyond the limits set out in the Order and the Room must therefore be vacated at the time initially set; after a delay of fifteen minutes, the capacity of the Room's equipment and the duration of the game will necessarily be reduced.
4. 10.40 The equipment and furniture located on Quizz Room's premises are made available to Participants and the Purchaser, subject to fair and delicate use, without the slightest deterioration or damage being inflicted upon them.
5. 10.41 No alcoholic or non-alcoholic beverage may be brought into the room.
6. 10.42 Quizz Room reserves the right to refuse access to the Rooms in the event that at least one Participant is under the influence of alcohol or illegal substances or behaves in a threatening, aggressive or violent manner.

ARTICLE 11. CHANGES TO THE RESERVATION

ARTICLE 12. UNAVAILABILITY OF PRODUCTS ORDERED

1. 12.48 Delivery of Products means the transfer to the Buyer of physical possession or control of the good. It is initiated only after confirmation of payment by the banking institution of Quizz Room.
2. 12.49 Immaterial Products, such as e-gift cards, are the subject of immaterial delivery to the Buyer upon confirmation by Quizz Room of the corresponding order, by means of electronic correspondence sent to the e-mail address provided by the Buyer or made available in his personal space on the Site in case of creation, at the initiative of the Buyer, of such a space.
3. 12.50 Except in cases of unavailability set out below, other Products sold by Quizz Room are collected directly by the Buyer at the premises of Quizz Room whose address is in paragraph 1. above, the day of execution of the provision of one or more Rooms ordered by the Buyer.
4. 12.51 In the event of unavailability of one or more Products ordered by a Buyer on the day of execution of the service of provision of one or more Rooms, the said Products are sent to the Buyer by post within a period which may not exceed 20 days and at the expense of Quizz Room if the address of the Buyer is located on the same territory as the Quizz Room premises. Failing shipment of the Products within the aforementioned period, the Buyer may freely notify Quiz Room, by registered mail with return receipt requested, of the termination of the contract and it will be considered terminated upon receipt by the seller of the letter or writing informing him of this termination, unless the professional has performed in the meantime. When the contract is terminated, Quizz Room is required to reimburse the Buyer for all sums paid, no later than 14 days after the date on which notification of termination of the contract was received by Quizz Room.
5. 12.52 Products are delivered to the address indicated by the Purchaser and it is the Purchaser's responsibility to ensure that this address is correct. Any package returned to Quizz Room because of an incorrect or incomplete delivery address will be reshipped at the expense of the Purchaser. The Purchaser may, upon request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
6. 12.53 If the Buyer is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the Buyer to collect the parcel at the place and within the time indicated.
7. 12.54 If, at the time of delivery, the original packaging is damaged, torn or open, the Buyer must check the condition of the items. If they have been damaged, the Buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).
   
   12.55 The Buyer must indicate any anomaly concerning the delivery on the delivery note, in the form of handwritten reservations accompanied by his/her signature (damage, missing product compared to the delivery note, damaged package, broken products, etc.).
   
   12.56 This verification is considered to have been carried out once the Buyer, or a person authorized by him/her, has signed the delivery note.
   
   12..57 The Buyer must confirm his or her reservations to the carrier by registered mail within two (2) working days of receipt of the item(s) at the latest, and send a copy of this letter by fax or ordinary mail to the seller at the address indicated in the site's legal notice.
   

ARTICLE 13. TRANSFER OF RISK

1. 13.59 The transfer of ownership and the related risks of loss and deterioration occurs as soon as the sale is final. Products travel at the Buyer's risk.

ARTICLE 14. GUARANTEES

1. 15.72 In the case of tangible movable goods, QUIZZ ROOM guarantees their conformity to the contract, allowing the Buyer to make a claim under the legal warranty of conformity (provided for in the current article L.217-4 of the French Consumer Code) or the warranty for defects in the item sold within the meaning of the provisions of article 1641 of the French Civil Code. 

1. Appendix to Article D.211-2 of the French Consumer Code:
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   "Consumers have a period of two years from the date of delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of a defect in conformity. During this period, the consumer is only required to establish the existence of the defect in conformity and not the date of its appearance. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
   When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
   The legal warranty of conformity entails an obligation on the part of the trader, where applicable, to provide all updates necessary to maintain the conformity of the good.
   The legal warranty of conformity entitles the consumer to repair or replace the good within thirty days of his request, free of charge and without any major inconvenience for him.
   If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
   If the consumer requests repair of the good, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
   The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if:
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   1° The professional refuses to repair or replace the good;
   2° The repair or replacement of the good occurs after a period of thirty days;
   3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good;
   4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity remaining unsuccessful.
   The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In this case, the consumer is not obliged to request repair or replacement of the goods beforehand.
   The consumer does not have the right to have the sale rescinded if the lack of conformity is minor.
   Any period during which the goods are immobilized for repair or replacement suspends the warranty remaining until delivery of the repaired goods.
   The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
   " Any seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (Article L. 241-5 of the French Consumer Code).
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   Consumers also benefit from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in return for the return of the good."

ARTICLE 15. RIGHT OF WITHDRAWAL

1. 15.62 However, Products must be returned in their original packaging, in perfect condition, within fifteen (15) days of notification to the seller of the purchaser's decision to withdraw.
   
   15.63 Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be marketed as new, accompanied by the purchase invoice.
   
   15.64 Damaged, soiled or incomplete products are not returnable.
   
   15.65 The right of withdrawal may be exercised online, using the withdrawal form available on the website published by Quizz Room and attached below. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the Purchaser. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the wish to withdraw.
   
   15.66 If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the delivery charges will be reimbursed.
   
   15.67 The cost of returning the product(s) is borne by the Purchaser.
   
   15.68 The exchange (subject to availability) or refund will be made within fourteen (14) days of the Seller's receipt of the products returned by the Buyer under the conditions set out above.
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   15.69 By way of exception and in accordance with the provisions of article L221-28-12° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of leisure activities which must be supplied on a specific date or at a specific time and, for the provision of Room reservations and availability, the Buyer therefore does not benefit from a right of withdrawal.
   

ARTICLE 16. OFFERS AND GIFTS

1. 16.70 At the end of the provision of a Room and the use of the game offered by Quizz Room, the Participant declared the winner of the game benefits from an Order Form for a reservation of a Room for two (2) games and for a number of players identical to that of the session which gave rise to obtaining the said Order Form, valid until the expiry of a period of three months from the first day of the month following the month during which the Room was made available to the Purchaser.
   
   16.71 The purchase order is obtained by Quizz Room sending an e-mail specifically intended for this purpose or, failing this, by a request to obtain the purchase order sent by any means by the Participant declared the winner, before the expiry of a period of seven (7) days from the date the Room is actually made available.

ARTICLE 17. BELGIAN QUIZ CUP

ARTICLE 18. RESPONSIBILITIES

1. 18.76 Quizz Room may only be held liable to the Purchaser or Participants for facts that are directly attributable to Quizz Room, provided that they cause them direct harm.
   
   18.77 Quizz Room may not be held liable in the event that the non-performance or improper performance of its obligations is attributable to:
   a. improper use of the Room and its features by the Purchaser or any Participant;
   b. a fault attributable to the Purchaser or any Participant;
   c. a case of force majeure, i.e. an unforeseeable and insurmountable act by a third party, and in particular: a general strike by public transport drivers, with more than 50% of the strike being attended by the professionals concerned, a technical failure of the game making it impossible for all Participants to use it, an administrative closure of the Quizz Room establishment;
   d. a technical failure of the game that does not make it impossible for all Participants to use it;
   e. inconveniences inherent in the use of the Internet - such as an interruption or breakdown in service, external intrusion or the presence of computer viruses.
   
   18.78 In the event that the availability of a Room and the use of the game by all Participants should prove impossible following a case of force majeure, Quizz Room undertakes to postpone, without charge, the execution of the Services ordered before the expiry of a period of three months from the date of initial availability; at the end of this period, in the event that the new performance dates proposed by Quizz Room are not acceptable to the Purchaser and subject to having received from the latter a request for postponement covering at least ten new dates within the aforementioned three-month period, Quizz Room will proceed with the reimbursement of the sums initially paid by the Purchaser.
   ‍
   18.79 In the event that the Buyer has requested the Personalized Questions service:
   a. only the Buyer can be held responsible for the content of the Questions submitted to Quizz Room;
   b. the Buyer and the Participants exonerate Quizz Room from any liability in the event that these Questions cause harm of any kind to any Participant or third party;
   c. Quizz Room reserves the right not to distribute Questions whose content is manifestly illicit or would offend public decency and its decision can in no way justify a refund of sums paid by the Buyer in return for the Personalized Questions service.
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   18.80 The Buyer undertakes to relieve and guarantee Quizz Room against any liability, any recourse and any claims relating to the Services ordered by the Buyer and whose non-performance would be attributable to the latter.
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   18.81 The Buyer shall be responsible for the fair use of the leisure equipment by all Participants and shall guarantee Quizz Room against any damage or injury of any kind to property, equipment, materials and persons inflicted by any Participant during the performance of the Services; the Buyer may in no way oppose Quizz Room's lack of subordination or contractual relationship with a Participant to avoid the obligations placed upon it.
   ‍
   18.82 In the event of damage inflicted by one or more Participants linked to the Purchaser's Order to property or equipment under the control of Quizz Room establishments, repairs will be assessed and notified to the Purchaser within sixty (60) days; the Purchaser will have a period of fifteen days from the notification issued by Quizz Room to pay the cost of repairs, without delay of recourse to insurance.

ARTICLE 19. INTELLECTUAL PROPERTY

1. 19.83 The content of the Site as well as the products and representations appearing on the premises of Quizz Room (technical documents, drawings, photographs, etc.) are protected by copyright, trademarks or patents.
2. 19.84 The Buyer and Participants agree not to make any non-personal use of this content without the prior consent of Quizz Room.
   
   19.85 Any reproduction in whole or in part of this content, without the prior permission of Quizz Room, is strictly prohibited and is likely to constitute an infringement.
   
   19.86 The content of Personalized Questions remains the property of the Purchaser, who is deemed to be the author; Quizz Room undertakes to exercise only a right of distribution and strictly limited to the duration of the actual provision of the Room; within a reasonable period from the expiry of the duration of the provision of the Room, Quizz Room undertakes to delete the content of these Questions from its databases.
   

ARTICLE 20. PERSONAL DATA

1. 20.87 The nominative data provided by the Buyer is necessary for the processing of his/her order and the preparation of invoices. 
2. 20.88 They are processed electronically. 
3. 20.89 The Buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him or her.
   
   20.90 The Buyer is invited to consult the Site's Personal Data Protection Charter for full information on this subject.
   

ARTICLE 21. MEDIATION